We care about our customers and know that your privacy is important to you. This Privacy Notice is our way of telling you how we collect your information, why we need it, and how we use it.
We share your information with the following categories of recipients as an essential part of being able to provide the Site and related services, including customer service, to you:
- Companies and individuals that help us deliver our products to you, such as payment service providers, logistics professionals and delivery and freight companies.
- Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners.
- Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors (such as Stripe or Paypal).
- Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirements; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.
We share your information with third parties only as described in this Privacy Notice, with your consent, and as disclosed at the time we collect your information. We may anonymise your information and share such anonymised information with third parties for any purpose permitted by applicable laws.
Cookies
We use cookies when you visit our Site to analyse the web traffic, to optimise the performance and content of the website and to promote trust and security. Cookies are small text files that are stored by your internet browser on your computer. While our cookies may change from time to time, we generally use the following types of cookies:
- Functionality cookies, which allow you to navigate the site and use our features.
Analytics cookies, which allow us to measure, analyse and understand how our customers use the Site, and to identify ways to improve both its functionality and your shopping experience. For example:
- Google Analytics, to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. The information generated by the Google Analytics cookies is usually transmitted to a Google server and stored there. You can prevent Google’s collection of your information through the Google Analytics cookies by downloading and installing available browser plug-ins, e.g. the browser add-on for disabling Google Analytics.
- Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalised to you.
- Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who have already taken an interest in our products both on our Site and on third-party websites. For example, we use proprietary technology to specifically target users by creating advertising material based on the users’ previous behaviour.
You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our Site.
Marketing
If you provided your consent, we will send you marketing communications by email to keep you informed of new products, promotions, and other information we think may be of interest to you. In compliance with applicable law, we will also send you marketing communication per email if you have purchased a product from us and have not unsubscribed from receiving marketing emails. We may also send you marketing communication per postal mail.
You can stop receiving marketing messages from us at any time through your preferences or by contacting us at info@loveofdetailing.uk. To stop direct marketing messages, you can also click on the “unsubscribe” link in any marketing email you receive from us. Once you do this, we will update your profile to ensure that you do not receive further marketing messages from us. Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request that we stop sending you marketing messages, we will not stop sending you administrative and services communications (such as order updates and other important or transactional information).
Please note that if you use more than one name or email address when communicating with us, you may continue to receive communications from us to any name or email address not specified in your opt-out request.
We may at times also engage in online behavioural advertising to enhance your experience and show you products that might interest you. Like many companies, we and our advertising partners display tailored interest-based advertising using information you make available to us when you interact with our sites, content, or services. Interest-based ads, also sometimes referred to as personalised or targeted ads, are displayed to you based on information from activities such as searching or purchasing on the Site, visiting sites that contain our content or ads, interacting with our tools, or using our payment services. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
Plugins
Our Site uses social plugins, which allow you to interact with us through your Facebook, Instagram, YouTube and other social media accounts. If you visit a page of our Site that contains such a plugin, your browser establishes a direct connection to that social media’s webservers. The content of the plugin is transmitted by the social media site directly to your browser and incorporated by the social media site into the Site. By integrating the plugins, the social media site receives the information that your browser has accessed the corresponding page of our Site, even if you do not have an account or are currently not logged in to your account. We have no control over the extent and use of information that the social media site collects using this plugin.
If you interact with a social media plugin by, for example, clicking a “Link” button or leaving a comment, the corresponding information is also transmitted directly to the social media server and stored there. Depending on your settings, the information will also be posted on the social media site and displayed to your contacts or friends on the social media site. The social media site may use this information for the purpose of advertising, market research and tailor-made pages.
To understand what information social media sites collect when you interact with their plug-ins, please review their privacy policies. You may also have the option to change your settings in the social media site to prevent the collection of your information.
Third Party Links
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms.
We make no claim or representation, and accept no responsibility, regarding the quality, nature, or reliability of any external or third-party sites accessible by hyperlinks from this Site, or any external or third-party sites linking to this Site. You are responsible for viewing and abiding by the Privacy Statements and Terms of Use posted at any third-party sites. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Security Measures
We use appropriate technical and organisational safeguards to protect your information from unauthorised use, disclosure, and loss. Data transmitted to Love of Detailing® is encrypted using secure third-party providers. We have an SSL Certificate which protects your sensitive personal and credit card information. If you have questions about the security of your information, please contact us.
We encourage you to protect your password and your computer to prevent unauthorised access to your account. Remember to sign out of your account and close your browser window if you are using a shared computer in a public place such as a library or an internet cafe.
Keeping Your Information
We will keep your information for as long as you have an account or as long as we need it to fulfil the purpose for which it was collected or disclosed to you at the time of collection unless told by you otherwise. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other legitimate business purposes (so long as keeping it for such purposes does not infringe upon your privacy rights).
When we no longer need to keep your information, we will either delete it from our systems or anonymise it so that it no longer identifies you.
Your Rights
Where you are buying products as a consumer, nothing in these Terms & Conditions affects your legal rights, and we have a legal duty to supply products that conform to the contract between us.
Our Contact Information
We always like to hear from our customers – especially with any questions, comments or concerns. Please do not hesitate to contact us if you have any further questions about our Terms or our Privacy Practices. Email us at info@loveofdetailing.uk or write to us at:
Love of Detailing
29 Purcell Road,
Penarth,
Vale of Glamorgan,
CF643QN
